KALAMAZOO, Mich. — Michigan utility companies announced they are suspending shutoffs to certain customers, as well as offering tips and resources during the coronavirus disease 2019 pandemic.
Consumers Energy officials said for those unable to work due to the COVID-19 outbreak, the company is suspending shutoffs for non-payment, for low-income and senior customers beginning Monday, March 16, 2020 through Sunday, April 5.
Indiana Michigan Power officials said they also are temporarily suspending all disconnections for non-payment.
"We know our customers are concerned about their families and ensuring they have reliable electric service allows them to focus on staying healthy and well. Indiana Michigan Power is committed to doing what we can to help our customers, our employees, and the communities we serve as we navigate this uncertain time," officials said in a written statement.
The Detroit-based DTE Energy said it's extending shut-off protections, offering billing assistance and energy savings tips to help those impacted by the COVID-19 pandemic. Company officials said it is suspending non-payment shutoffs for customers meeting income criteria, effective through Sunday, April 5.
Call 800-477-4747 to speak with customer service.
The energy company said it is closing all of its offices to reduce face-to-face interactions. Instead, company officials said they are offering different ways to pay your bill online.
Great Lakes Energy officials said they activated an emergency response plan and do not anticipate any disruption in the service.
They also closed company lobbies and drive-thru windows effective Tuesday, March 17.