A tangible accomplishment of the Trump administration that has gone largely unnoticed is the administration’s work to ensure excellent online customer service by federal agencies.
For starters, the Department of Agriculture has renovated their website to make it more user friendly. Under President Trump’s Secretary of Agriculture Sonny Perdue, the department added Farmers.Gov to better assist hard working farmers in navigating their federal loans, finding land to purchase, or funding a farming business.
On the State Department website, one can now find a revamped travelers website providing information on visas as well as travel resources and tips.
The Department of Veterans Affairs has made it simpler to access veteran benefits and fill out paperwork—alleviating unnecessary printed documents and reducing travel.
These all seem like simple solutions on their own. However, all the upgrades together are expected to save the U.S. government $12 billions by simplifying and speeding up paper processing while reducing the size of government.
With President Trump’s background as a businessman, it is no surprise that customer service is a priority for his administration. In a technologically advanced world, there is no reason that government websites should be burdensome or confusing. The government should be serving the people effectively and efficiently.
Here’s the Bottom Line: The Trump administration’s efforts to serve Americans go beyond basic politics. They are modernizing the technology of our government to make it better fit the needs of the American people.
EDITOR'S NOTE: Boris Epshteyn formerly served as a Senior Advisor to the Trump Campaign and served in the White House as Special Assistant to The President and Assistant Communications Director for Surrogate Operations.