WWMT Newschannel 3 - Search Results
West Mich. Bridge Card users frustrated at system problem
KALAMAZOO, Mich. (NEWSCHANNEL 3) - Right now, the computer system that controls food stamps is down, leading to a widespread and mutli-state problem for hundreds of thousands trying to buy groceries.
For hours Saturday, Newschannel 3 has taken calls from people unable to use their EBT, or bridge cards. They rely on the system for food stamps and WIC, which provides food for infants. This glitch has many families in West Michigan on edge, many not realizing what was wrong until they were standing at the checkout.
Seventeen states are affected including Michigan, with that has 1.75 million people on food assistance right now. The system's been down for at least six hours, and a Department of Human Services spokesman says this is all because of a glitch due to a system update.
A Plainwell mother of four explains what this means for her family as they try to get this fixed, and a woman on disability shares her frustrations when she was met with a sign at the Meijer grocery store front entrance that says the system has been shut down.
Karen, a Bridge Card user who didn't want to give her last name, says "I was horrified. I just thought of people that have children. If it's down a few more days, it means we're not getting groceries in the house. We need to eat also. They're eating, they're enjoying their income."
Another Bridge Card User named Alica, said if the issue isn't fixed, "If I don't get it for next week, I don't eat.
Newschannel 3 just received this statement from corporate executives with Xerox, who wrote in part, "Technical staff is addressing the issue and expect the system to be restored soon. Beneficiaries requiring access can work with their local retailers who can activate an emergency voucher system where available ..."
To read the full statement, click here.
Newschannel 3 will continue to monitor how long this glitch will last.