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Doc Talk: Self-scheduling now an option with Borgess Medical Center doctors

Borgess is now working with MDLive to provide on-demand care that allows patients to address ailments with a trained medical professional whenever, wherever by using a phone, computer or tablet. (WWMT/MDLive)

As our daily lives become more chaotic, convenience becomes more important. To keep up with busy families and tight schedules, Borgess Medical Center is providing some new options to simplify the health-care experience.

At one time, making an appointment to see your doctor required making a phone call. Now, that’s no longer necessary. To take advantage of Borgess self-scheduling, just search for it by name on your computer or smart device. From there, you'll have the option to select the time, type of appointment you need and the doctor you would like to see. It’s a feature that can be used any time of day.

Cindy Gaines, president of Administration for Borgess Medical Group, said it’s that easy.

“We want all of our patients to know they have options for how to schedule themselves," Gaines said.

If an in-person visit doesn’t work with your schedule, a virtual appointment might be the next best thing.

Borgess is now working with MDLive to provide on-demand care that allows patients to address ailments with a trained medical professional whenever, wherever by using a phone, computer or tablet.

“We just start regular consultations," said Martha Huckabee, director of practice operations at Borgess. “So, how are you feeling, what are the issues that you want to discuss today, what concerns do you have? And normally we can get things taken care of in about five minutes.”

Gaines said people today want convenience, and this new feature meets that need.

“We work long hours, we work hours that are not always during the day, that are in the evenings," Gaines said. "We need to have access when we need it and we are a society that wants that access now.”

When you do walk into a Borgess waiting room, you might notice new orange tablets. Gaines said those tablets are meant to make signing in quick and simple.

Now, instead of standing at a desk, any updates and changes to your personal information can be done quietly at your seat.

“Is this your name? It’s a checkbox. Is this still your current address? It’s a checkbox. It’s super easy and people, they do it on their phones, they do it at home, they do it on their computer," Gaines said. "I think they expect us to have this.”

For those who have a hard time getting to their appointment, Borgess also offers a car service. If you live within 25 miles of Borgess Medical Center in Kalamazoo or Borgess-Popp in Plainwell, someone will pick you up, take you to your appointment and take you back home.

The service is free of charge. To schedule a ride, contact your doctor’s office.


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